Text, Inc. provides an AI customer service platform combining live chat, help desk, AI agents, knowledge management, and customer conversation analytics. Its client-facing capabilities include CSAT reporting, ticket prioritization, escalation paths, SLA alerts, VIP customer identification, routing, and automated support workflows.
- HQ
- Founded
- Sector
- Coverage
- Poland
- 2002
- Software
- Global
Overview
Company description
Text, Inc. develops software for managing customer communications across chat, email, messaging, and help desk workflows. Its platform supports customer feedback measurement through CSAT and service analytics, while providing ticket routing, escalation paths, SLA alerts, priority rules, and VIP customer handling. The company serves businesses across multiple industries and regions.
Sectors
Key Capabilities
AI Customer Service Platform
Customer Service Management
Omnichannel Customer Support
Customer Feedback and CSAT Reporting
Customer Conversation Analytics
Ticket Prioritization
Escalation Path Configuration
VIP Customer Identification
SLA Alerting
Automated Support Workflows
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Text Platform
LiveChat
ChatBot
HelpDesk
KnowledgeBase
OpenWidget
Customer Data Platform API
Reporting API
Configuration API
Operational Support
SOLUTIONS
Customer Feedback Collection and Analysis
CSAT Reporting
Customer Conversation Analytics
Ticket Routing
Escalation Case Handling
Priority Account Support
VIP Customer Coordination
SLA Monitoring
Automated Follow-up Workflows
AI-Assisted Customer Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Poland
- Founded
2002
- Company Size
250 - 999
- Company Type
Public
- Sector
Software
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Text, Inc. is relevant for organizations seeking software-supported customer experience operations, customer feedback measurement, and escalation or priority account workflows. Its platform combines conversational support channels with CSAT reporting, analytics, routing, escalation paths, SLA alerts, and VIP customer prioritization.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Text, Inc.
- support@text.com
- +1 617-275-2400
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