Contact delivers omnichannel customer experience, contact center, BPO, technical support, surveys, loyalty, and CX operations consulting services. Its capabilities include NPS and CSAT programs, customer sentiment and interaction analysis, customer journey design, process optimization, and intelligent case escalation for client operations.
- HQ
- Founded
- Sector
- Coverage
- Peru
- 2012
- Services
- Global
Overview
Company description
Contact is a private customer experience and business process outsourcing provider operating from Peru, Chile, and the United States. The company provides omnichannel customer service, technical support, CX and operations consulting, BPO, surveys and loyalty programs, process optimization, and AI-enabled quality monitoring. Its services support customer retention, satisfaction measurement, and escalated case handling.
Sectors
Key Capabilities
Customer Experience Operations
Customer Journey Design
CX and Operations Consulting
Omnichannel Customer Service
Voice-of-Customer Programs
NPS and CSAT Survey Management
Customer Feedback and Sentiment Analysis
Intelligent Case Escalation
Technical Support Level 1, 2 and 3
Customer Retention Programs
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
AWS
Google Cloud Platform
Microsoft Azure
AI-Powered Quality Monitoring Platform
Operational Support
SOLUTIONS
Customer Journey Mapping
CX Operations Consulting
Omnichannel Customer Service
Feedback Collection and Analysis
NPS/CSAT Survey Administration
Customer Sentiment Monitoring
Customer Retention Support
Escalation Case Handling
Tiered Technical Support
BPO Process Management
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Peru
- Founded
2012
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Contact is relevant for organizations seeking outsourced customer experience operations, satisfaction measurement, customer retention support, omnichannel service delivery, and structured escalation handling. Its documented CX consulting, NPS and CSAT programs, AI-enabled interaction analysis, and multilevel technical support align with operational customer experience requirements.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Contact
- mconcha@contactbpo.pe
- 908 801 045
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