CCIG Group provides outsourced omnichannel contact center and customer service operations for B2B and B2C organizations. Its Customer Experience services include multilingual support, helpdesk and complaint handling, CATI customer satisfaction research, and NPS, CES, and CSAT feedback programs.
- HQ
- Founded
- Sector
- Coverage
- Poland
- 2002
- Services
- Global
Overview
Company description
CCIG Group is a Poland-based contact center outsourcing provider supporting B2B and B2C clients through multilingual customer service, helpdesk, back-office, sales, and omnichannel communication. Its CX-related operations include customer feedback collection and analysis, CATI surveys, customer satisfaction research, NPS, CES and CSAT measurement, complaint handling, and AI-enabled support automation.
Sectors
Key Capabilities
Customer Experience Operations
Omnichannel Customer Service
Multilingual Customer Support
Helpdesk and Technical Support
Complaint Management
Customer Feedback Collection and Analysis
CATI Survey Programs
NPS, CES and CSAT Measurement
Back-Office Support
AI-Assisted Contact Center Operations
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CCBrAIn AI Toolkit
CATI Survey Software
AI Chatbots
AI Voicebots
AI-Powered Analytics
Operational Support
SOLUTIONS
Customer Service Operations
Helpdesk Operations
Complaint and Claims Handling
Customer Feedback Collection
Customer Satisfaction Survey Administration
NPS, CES and CSAT Research
Feedback Data Analysis and Reporting
Quality and KPI Monitoring
Back-Office Process Support
Omnichannel Communication Management
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Poland
- Founded
2002
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
CCIG Group is relevant for organizations seeking outsourced Customer Experience operations and customer insight programs. Verified capabilities include multilingual omnichannel service, helpdesk and complaint support, CATI customer satisfaction research, NPS, CES and CSAT measurement, feedback analysis, and AI-enabled chatbot and voicebot support.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- CCIG Group
- info@ccig-group.com
- +48 71 722 72 00
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