BPM CONSULTING SAS provides Contact Center, BPO, nearshore customer service, and conversational AI services for public- and private-sector clients. Its customer experience capabilities include omnichannel interaction management, outsourced service operations, customer support, conversational analytics, sentiment analysis, and real-time CSAT measurement.
- HQ
- Founded
- Sector
- Coverage
- Colombia
- 2005
- Services
- Global
Overview
Company description
BPM CONSULTING SAS is a Colombian business process outsourcing provider specializing in Contact Center, BPO, nearshore operations, and conversational AI. The company manages omnichannel customer interactions, support, sales, collections, technical assistance, and back-office services. Its BeAgentIA offering supports sentiment analysis, interaction classification, dashboards, and real-time CSAT measurement.
Sectors
Key Capabilities
Customer Experience Operations
Omnichannel Contact Center Operations
Business Process Outsourcing
Nearshore Customer Service
Customer Support Operations
Conversational AI
Customer Feedback Analysis
Sentiment Analysis
CSAT Measurement
Customer Interaction Analytics
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
BeAgentIA
Google Cloud Platform (GCP)
WebRTC
IVR
CRM
Operational Support
SOLUTIONS
Customer Service Operations
Omnichannel Interaction Management
Customer Support
Sales Operations
Collections Operations
Technical Support Desk Management
Back-Office Processing
Conversational Analytics
Customer Feedback Analysis
CSAT Measurement
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Colombia
- Founded
2005
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
BPM CONSULTING SAS is relevant for organizations seeking outsourced customer experience operations, omnichannel contact center delivery, nearshore support, and conversational analytics. Its services include customer interaction management, feedback analysis, sentiment detection, and CSAT measurement for public- and private-sector engagements.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- BPM CONSULTING SAS
- sig@bpmconsulting.com.co
- 601 756 9094
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