Businessfocus 360 provides business process outsourcing, call centre, customer experience management, and customer feedback analytics services. Its CX offerings include customer satisfaction monitoring, feedback collection and analysis, mystery shopper programs, complaint analysis, and customer service performance monitoring for client organizations.
- HQ
- Founded
- Sector
- Coverage
- Australia
- 2014
- Services
- Global
Overview
Company description
Businessfocus 360 is a private business process outsourcing provider operating across Sri Lanka and Australia. Its customer experience services include feedback collection, customer satisfaction rating programs, customer feedback analytics, mystery shopping, complaint analysis, and monitoring of customer service performance. The company also provides call centre, back-office, data management, and eCommerce outsourcing support.
Sectors
Key Capabilities
Customer Experience Management
Customer Feedback Collection and Analysis
Customer Satisfaction Monitoring
Customer Retention Analysis
Customer Loyalty Analysis
Mystery Shopper Programs
Customer Service Performance Monitoring
Customer Complaint Analysis
Call Centre Outsourcing
Customer Hotline Management
Services & Solutions
Explore services
Operational Support
SOLUTIONS
Customer Feedback Collection
Customer Feedback Data Analytics
Customer Satisfaction Rating Administration
Customer Retention Monitoring
Customer Complaint Analysis
Mystery Shopper Coordination
Customer Service Performance Monitoring
Inbound and Outbound Call Centre Support
Customer Hotline Management
Technical Support Call Handling
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Australia
- Founded
2014
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Businessfocus 360 is relevant for organizations seeking outsourced customer experience operations and voice-of-customer support, including customer feedback collection, satisfaction measurement, complaint analysis, customer retention analytics, mystery shopping, and call centre management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Businessfocus 360
- info@businessfocus360.com
- +94 77 320 1485
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