Big Outsource provides business process outsourcing and dedicated offshore teams for customer support, back-office, technical, and administrative functions. Its customer experience services include omnichannel support operations, customer feedback and satisfaction outreach, and structured escalation routing for complex customer issues.
- HQ
- Founded
- Sector
- Coverage
- Philippines
- 2014
- Services
- Global
Overview
Company description
Big Outsource is a Philippine-based business process outsourcing provider serving clients across North America, the United Kingdom, Australia, and Asia Pacific. Its customer experience operations include voice, email, chat, social media, and technical support. The company also supports customer surveys, satisfaction outreach, escalation routing, and tiered issue handling.
Sectors
Key Capabilities
Customer Experience Operations
Omnichannel Customer Support
Customer Feedback Collection
Customer Satisfaction Outreach
Customer Surveys and Market Research Calls
Escalation Management
Tiered Issue Routing
Technical Support
Dedicated Customer Support Staffing
Back-Office Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Freshdesk
Intercom
Salesforce Service Cloud
CRM platforms
Knowledge bases
Operational Support
SOLUTIONS
Inbound Voice Support
Email Queue Management
Live Chat and Messaging Support
Social Media Customer Support
Customer Feedback Collection
Satisfaction Check-ins
Survey Administration
Escalation Case Handling
Tier 1 and Tier 2 Issue Routing
Technical Ticket Triage
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Philippines
- Founded
2014
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Big Outsource is relevant for organizations seeking outsourced customer experience operations with dedicated teams across voice, email, chat, social, and technical support channels. Its verified service model also includes customer surveys and satisfaction outreach, defined escalation paths, and tiered routing for complex issues.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Big Outsource
- info@bigoutsource.com
- +63 49 546 6399
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