CanadaDirect provides inbound and outbound contact-center solutions, customer acquisition and retention programs, account-management support, and survey services for client organizations. Its customer experience operations support includes customer service, first-call resolution, customer retention, and feedback collection programs across several industries.
- HQ
- Founded
- Sector
- Coverage
- Canada
- 1987
- Services
- North America
Overview
Company description
CanadaDirect is a Canadian contact-center and integrated marketing services provider supporting inbound and outbound customer interactions. Its client services include customer acquisition, retention, customer service, account-management support, soft collections, and survey programs. The company helps organizations improve customer experience, engagement, satisfaction, and operational performance through customized contact-center campaigns.
Sectors
Key Capabilities
Customer Experience Operations
Inbound Customer Service
Outbound Customer Engagement
Customer Acquisition Programs
Customer Retention Programs
Customer Account Management Support
Customer Feedback Surveys
Soft Collections
Lead Generation and Appointment Setting
Customer Activation and Reactivation
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Voice Assistant Solution (VAS)
Interactive Voice Response (IVR)
Operational Support
SOLUTIONS
Inbound Customer Service
Outbound Calling Programs
Customer Retention Support
Customer Feedback Survey Administration
Customer Acquisition Support
Account Management Support
Customer Activation and Reactivation
Soft Collections
Lead Generation and Qualification
Customer Service Callbacks
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Canada
- Founded
1987
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
North America
Why Consider This Provider?
What Sets Them Apart
CanadaDirect is relevant for organizations seeking outsourced customer experience operations and customer feedback support through inbound and outbound contact-center programs, customer retention services, account-management support, and survey execution.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- CanadaDirect
- info@canadadirect.com
- 1-855-422-0384
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