TSA Group is an Australian customer experience technology and services provider delivering contact centre outsourcing, CX consulting, customer care, omnichannel engagement, back-office support, and CX transformation services for client organisations. Its customer experience operations include designing, implementing, managing, and optimising contact centre and digital engagement processes across the customer journey.
- HQ
- Founded
- Sector
- Coverage
- Australia
- 1997
- Services
- Asia Pacific
Overview
Company description
TSA Group provides outsourced contact centre operations, CX consulting, customer care, sales, messaging, social media, back-office processing, collections, and CX technology services. The company supports client organisations with omnichannel engagement, customer journey optimisation, knowledge management, workforce and quality support, and cloud-based contact centre transformation.
Sectors
Key Capabilities
Customer Experience Operations
Contact Centre Outsourcing
CX Consulting
Omnichannel Customer Engagement
Customer Journey Optimisation
Customer Care Operations
Back-Office Support
CX Technology Implementation
Knowledge Management
Escalation Handling
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Amazon Web Services (AWS)
Amazon Connect
Salesforce
HubSpot
Proprietary Next-Generation CX Platform
Operational Support
SOLUTIONS
Contact Centre Operations
CX Strategy and Program Support
Customer Care Delivery
Omnichannel Support Operations
Customer Journey Design and Optimisation
Back-Office Processing
Knowledge Management
Workforce Planning and Quality Assurance
Escalation Case Handling
Customer Engagement Technology Management
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Australia
- Founded
1997
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Asia Pacific
Why Consider This Provider?
What Sets Them Apart
TSA Group is relevant for organisations seeking outsourced customer experience operations and contact centre transformation. Its verified capabilities combine customer care delivery, omnichannel engagement, CX consulting, cloud contact centre technology, knowledge management, operational support, and escalation handling across several Asia-Pacific industries.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- TSA Group
- contact@tsagroup.com.au
- 1800 994 608
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