Serviceaide, Inc provides AI-driven service management and ITSM software, including technical support and helpdesk support for its SaaS products. The company also offers implementation, consulting, training, and education services to help customers deploy and use its service management solutions.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2016
- Software
- Global
01 / Overview
Company description
Serviceaide, Inc is a privately held software company focused on AI-powered service management, ITSM, service desks, and workflow automation. Its customer support operations include SaaS technical support, helpdesk assistance, product maintenance, implementation consulting, and customer training. Its platforms support ticket management, service requests, knowledge management, and automated support workflows.
02 / Sectors
Key Capabilities
Technical Support
Helpdesk Support
IT Service Desk Software
Ticket Management
Customer Onboarding
Product Training
Implementation Consulting
Knowledge Management
Self-Service Support
AI-Guided Tier-1 Support
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
ChangeGear
Luma AI
Luma Virtual Agent
Luma Knowledge
Microsoft Teams
Slack
WhatsApp
Jira
Jenkins
Operational Support
SOLUTIONS
Technical Troubleshooting
Helpdesk Support
Ticket Management
Customer Onboarding
Product Training
Implementation Support
Knowledge Base Support
Self-Service Support
AI-Assisted Ticket Routing
Support Maintenance
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2016
- Company Size
50 - 249
- Company Type
Private
- Sector
Software
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Serviceaide is relevant for organizations seeking technical support and helpdesk capabilities alongside service management software. Its offerings include SaaS technical support, implementation consulting, training, service desk workflows, ticket management, self-service portals, and AI-assisted support automation.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Serviceaide, Inc
- info@serviceaide.com
- +1 650 206-8988
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