ACC is an outsourced contact center provider operating as ACC Premiere, delivering omnichannel customer care, technical support, crisis management, and consumer contact services. Its capabilities include live-agent and AI-enabled support, troubleshooting, CRM customization, analytics, automated quality assurance, and escalation management.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1986
- Services
- Global
Overview
Company description
ACC, formerly American Customer Care and now operating as ACC Premiere, is a privately held outsourced contact center partner. The company provides omnichannel customer service, technical troubleshooting, crisis and recall support, consumer contact handling, CRM customization, analytics, and automated quality assurance. Its delivery network spans the United States, Costa Rica, and the Philippines.
Sectors
Key Capabilities
Customer Support
Omnichannel Contact Center Services
Technical Support
Technical Troubleshooting
Crisis Management
Escalation Management
CRM Customization
Customer Issue Resolution
Automated Quality Assurance
Service Performance Analytics
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
AI-Powered Automation
CRM Systems
Cloud Telephony
Voicebots
Automated Quality Assurance
Sentiment Analysis
Smart Agent Assist
Visual and Video-Enabled Troubleshooting
Operational Support
SOLUTIONS
Inbound Customer Support
Outbound Customer Contact
Email Support
Social Media Support
Technical Troubleshooting
Tier 2 and Tier 3 Technical Support
Escalation Management
Crisis and Recall Support
CRM Implementation
Support Analytics and Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1986
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
ACC is relevant for organizations seeking outsourced customer care, technical troubleshooting, crisis-response contact handling, and analytics-supported service operations. Its verified capabilities include omnichannel consumer support, Tier 2 and Tier 3 technical assistance, escalation protocols, CRM customization, automated quality assurance, and KPI-focused analytics.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- ACC
- infoplease@americancustomercare.com
- 800-364-0164
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