5CA BV is a global customer experience outsourcing provider delivering multilingual customer and player support for gaming, technology, digital services, and online retail brands. Its services include omnichannel ticket handling, email, chat, social media and voice support, technical troubleshooting, tiered support, escalation management, and customer experience analytics.
- HQ
- Founded
- Sector
- Coverage
- Netherlands
- 1998
- Services
- Global
01 / Overview
Company description
5CA BV provides outsourced customer experience and player support through a remote, multilingual operating model. The company handles customer inquiries and tickets across email, chat, social media, and voice channels, while also delivering technical troubleshooting, tiered support, escalation management, workforce operations, and data-driven service quality analysis.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Omnichannel Support
Technical Support
Technical Troubleshooting
Tier 1 and Tier 2 Support
Escalation Management
Customer Experience Analytics
Service Quality Monitoring
Workforce Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Microsoft Power BI
Operational Support
SOLUTIONS
Ticket Management
Email Support
Chat Support
Social Media Support
Voice Support
Technical Troubleshooting
Tiered Support
Escalation Management
Support Reporting
Workforce Management
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Netherlands
- Founded
1998
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
5CA BV is relevant for organizations seeking outsourced multilingual customer support, gaming and player support, technical troubleshooting, omnichannel ticket handling, and data-driven monitoring of service quality, ticket volumes, KPIs, and operational performance.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- 5CA BV
- Lisa.van.Hesteren@5ca.com
- +31306074744
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