24×7 Direct provides managed offshore staffing and outsourcing solutions for businesses, including customer service representatives, customer support specialists, and technical support and helpdesk virtual assistants. Its support capabilities include customer inquiries, issue resolution, troubleshooting, remote technical assistance, documentation, reporting, and ongoing staff performance management.
- HQ
- Founded
- Sector
- Coverage
- Australia
- 2003
- Services
- Global
01 / Overview
Company description
24×7 Direct is an Australian BPO and virtual staffing provider that recruits and manages offshore professionals for business support functions. Its verified Customer Support services include customer service, customer inquiries, issue resolution, technical troubleshooting, remote helpdesk assistance, documentation, reporting, and ongoing performance management.
02 / Sectors
Key Capabilities
Customer Support
Customer Issue Resolution
Technical Support
Helpdesk Support
Remote Technical Assistance
Technical Troubleshooting
Customer Inquiry Handling
Support Documentation and Reporting
Ongoing Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
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Operational Support
SOLUTIONS
Customer Service
Customer Inquiry Handling
Email and Phone Support
Technical Troubleshooting
Remote Desktop Support
Software Installation and Configuration
Issue Documentation
Support Reporting
Staff Onboarding and Orientation
Ongoing Performance Management
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Australia
- Founded
2003
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
24x7 Direct is relevant for organizations seeking outsourced customer service and technical helpdesk personnel, with documented capabilities in customer inquiry handling, issue resolution, troubleshooting, remote support, reporting, and ongoing performance management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- 24×7 Direct
- admin@24x7direct.com.au
- +61 3 9014 1414
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