Advensus provides nearshore contact center and business process outsourcing services, including omnichannel customer support, email and chat support, ticketing workflows, and technical support. Its capabilities include Tier 1 and Tier 2 troubleshooting, escalation management, quality assurance, KPI reviews, and service-level performance visibility.
- HQ
- Founded
- Sector
- Coverage
- Dominican Republic
- 2006
- Services
- Global
01 / Overview
Company description
Advensus is a nearshore BPO and contact center provider operating delivery facilities in the Dominican Republic and Trinidad and Tobago. The company supports customer care through voice, email, chat, and back-office channels, while also providing Tier 1 and Tier 2 technical support, ticket triage, escalation handling, quality monitoring, and service performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Omnichannel Support
Ticket Management
Technical Support
Tier 1 Support
Tier 2 Support
Troubleshooting
Escalation Management
Quality Assurance
Service Performance Management
03 / Services & Solutions
Explore services
Operational Support
SOLUTIONS
Inbound Voice Support
Email Support
Chat Support
Ticket Triage
Technical Troubleshooting
Issue Resolution
Escalation Routing
Quality Monitoring
KPI Reviews
SLA Monitoring
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Dominican Republic
- Founded
2006
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Advensus is relevant for organizations seeking outsourced customer support and technical support operations, with verified capabilities in omnichannel interaction handling, ticket workflows, Tier 1 and Tier 2 troubleshooting, escalation management, quality assurance, KPI reviews, and SLA-aligned performance visibility.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Advensus
- sales@advensus.com
- 866-518-0029
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