Scalivo GmbH provides outsourced, embedded operations support for ecommerce brands, with a focus on customer service and day-to-day customer experience execution. Its services include multilingual written support, ticket handling, customer inquiry resolution, refunds and complex-case coordination, helping ecommerce teams maintain consistent service operations without expanding internal headcount.
- HQ
- Founded
- Sector
- Coverage
- Germany
- 2022
- Services
- Global
Overview
Company description
Scalivo GmbH is a Germany-based customer service outsourcing and Operations-as-a-Service provider for ecommerce brands. The company supplies embedded operators for multilingual written support, customer inquiries, refunds, complex cases, marketplace workflows and operational backlogs. Its remote-first delivery model supports flexible capacity, 24/7 coverage and customer experience execution within clients’ existing processes.
Sectors
Key Capabilities
Customer Experience Operations
Customer Service Outsourcing
Customer Support Operations
Multilingual Written Customer Service
Customer Inquiry Resolution
Ticket Handling
Refund and Returns Support
Marketplace Operations
Payments, Fraud and Dispute Workflows
Back-Office and Data Processing
Services & Solutions
Explore services
Operational Support
SOLUTIONS
Customer Support Delivery
Customer Inquiry Handling
Email and Text-Based Support
Ticket Queue Management
Refund and Returns Case Handling
Complex Case Coordination
Marketplace Case Support
Payments and Dispute Workflow Support
Operational Overflow Coverage
Customer Service Quality Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Germany
- Founded
2022
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Scalivo is relevant for ecommerce brands seeking outsourced customer experience operations, particularly multilingual written support, ticket handling, customer inquiry resolution and flexible operational coverage embedded within existing workflows.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Scalivo GmbH
- hello@scalivo.com
- +4915164405527
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