Ruby provides live virtual receptionist and managed live chat services that help small businesses handle customer communications. Its customer support operations include 24/7 call answering, FAQ responses, message taking, appointment scheduling, lead intake, call transfers, and website visitor engagement.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2003
- Services
- North America
Overview
Company description
Ruby is a U.S.-based customer communications provider serving small businesses through live virtual receptionists and managed chat specialists. Its outsourced support operations include 24/7 call answering, customer inquiry handling, appointment scheduling, message taking, lead qualification, call routing, and website visitor engagement across multiple industries.
Sectors
Key Capabilities
Customer Support
Live Call Answering
Managed Live Chat
Customer Inquiry Handling
Lead Qualification and Intake
Appointment Scheduling
Call Transfer and Routing
Message Taking
Payment Processing
Bilingual Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Proprietary Call Flow Technology
Artificial Intelligence
AI-Supported Call Flows
CRM Integrations
Sentiment Analysis
Mobile Applications
Customer Portals and Dashboards
Operational Support
SOLUTIONS
Live Call Answering
Managed Live Chat
FAQ Response
Customer Inquiry Handling
Call Transfer
Message Taking
Appointment Scheduling
Lead Intake
Payment Processing
Outbound Calling
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2003
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
North America
Why Consider This Provider?
What Sets Them Apart
Ruby is relevant for organizations seeking outsourced customer support operations through trained live receptionists and chat specialists. Its verified services cover customer inquiries, call and chat handling, lead intake, appointment scheduling, message management, and customer communication across North America.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Ruby
- hello@ruby.com
- 844-311-7829
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