Outsourcing S.A.S BIC provides business process outsourcing, contact center, automation, and Total Experience services for organizations across multiple countries. Its customer experience offerings include customer journey mapping, CX diagnosis, multichannel service operations, interaction analytics, social listening, satisfaction studies, and customer feedback analysis.
- HQ
- Founded
- Sector
- Coverage
- Colombia
- 1993
- Services
- Global
Overview
Company description
Outsourcing S.A.S BIC is a Colombian BPO and contact center provider serving public and private organizations across Latin America, the United States, and Europe. Its CX portfolio includes customer service outsourcing, Total Experience strategy, customer journey mapping, CX diagnosis, satisfaction studies, interaction analytics, social listening, and predictive capabilities for improving customer interactions and operational performance.
Sectors
Key Capabilities
Customer Experience Operations
Customer Journey Mapping
CX Diagnosis
Multichannel Customer Service
Customer Feedback Collection and Analysis
Customer Satisfaction Studies
Interaction Analytics
Social Listening
Customer Retention Operations
PQR Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
AI Agents
Copilots
Virtual Assistants
Robotic Process Automation
Visual IVR
Interaction Analytics
Social Listening
Predictive Analytics
Operational Support
SOLUTIONS
Customer Journey Mapping
CX Program Design
Customer Service Operations
Customer Feedback Collection and Analysis
Customer Satisfaction Studies
Interaction and Call Analytics
Social Listening
PQR and Complaint Management
Customer Retention Support
Multichannel Contact Center Operations
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Colombia
- Founded
1993
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Outsourcing S.A.S BIC is relevant for organizations seeking outsourced customer experience operations combined with CX design and analytics. Its verified services include customer journey mapping, CX diagnosis, satisfaction studies, interaction analytics, social listening, multichannel customer service, and customer retention support.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Outsourcing S.A.S BIC
- mercadeo@outsourcing.com.co
- +57 601 600 0222
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