OpsTalent is a Poland-based customer experience and business process outsourcing provider delivering multilingual customer care, technical support, CX consulting, and digital CX transformation services. Its client-facing capabilities include CX operations design and management, customer journey optimization, voice-of-customer services, analytics, automation, and omnichannel customer engagement.
- HQ
- Founded
- Sector
- Coverage
- Poland
- 2012
- Services
- Global
Overview
Company description
OpsTalent provides outsourced multilingual customer experience, technical support, and CX transformation services for startups, scale-ups, and established brands. Its services include designing, implementing, and operating CX programs, customer journey mapping, customer feedback and voice-of-customer activities, digital self-service, analytics, automation, and omnichannel customer care. The company reports more than 500 full-time employees.
Sectors
Key Capabilities
Customer Experience Operations
CX Strategy and Program Management
Customer Journey Mapping
Voice-of-Customer Programs
Customer Feedback Analysis
Omnichannel Customer Care
Technical Support Outsourcing
Digital CX Transformation
Customer Experience Analytics
Customer Service KPI and SLA Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Artificial Intelligence
Machine Learning
Cloud Automation
Digital Self-Service
Customer Experience Analytics
Omnichannel Customer Engagement Technology
Web and Mobile Development Technologies
Operational Support
SOLUTIONS
CX Program Design and Management
Customer Journey Mapping
Voice-of-Customer Support
Customer Feedback Collection and Analysis
Multilingual Customer Care
24/7/365 Omnichannel Support
Technical Support Operations
Digital Self-Service Implementation
Customer Service KPI and SLA Monitoring
CX Automation and Transformation
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Poland
- Founded
2012
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
OpsTalent is relevant for organizations seeking outsourced customer experience operations, multilingual customer care, CX transformation, and voice-of-customer support. Its verified services cover CX program design, journey optimization, digital self-service, analytics, automation, and omnichannel operational delivery.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- OpsTalent
- contact@opstalent.com
- +48 717 275 700
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