One Contact by Grupo Migesa provides outsourced contact center and business process services across Mexico, Colombia, and the United States. Its Customer Support operations include 24/7 bilingual assistance through WhatsApp, web chat, and voice, along with technical support, service desk operations, incident resolution, monitoring, SLA compliance, dashboards, and performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Mexico
- 2006
- Services
- Global
Overview
Company description
One Contact by Grupo Migesa is a contact center and BPO provider supporting customer-facing and technical operations. Its services include multichannel customer support, bilingual assistance, technical helpdesk and service desk operations, incident resolution, advanced monitoring, SLA compliance, real-time dashboards, and automated performance reporting. The company operates across Mexico, Colombia, and the United States.
Sectors
Key Capabilities
Customer Support
Multichannel Contact Center Support
Technical Support
Helpdesk Support
Service Desk Operations
Incident Resolution
SLA Monitoring
Service Performance Reporting
Real-Time Operational Dashboards
Bilingual Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Artificial Intelligence
AI Support Hub
CRM Integrations
WhatsApp
Operational Support
SOLUTIONS
Voice Support
WhatsApp Support
Web Chat Support
Technical Troubleshooting
Helpdesk Operations
Incident Resolution
Advanced Monitoring
SLA Monitoring
Support Performance Reporting
Escalation Management
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Mexico
- Founded
2006
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
One Contact by Grupo Migesa is relevant for organizations seeking outsourced customer support and technical helpdesk operations, with 24/7 bilingual coverage, multichannel engagement, incident resolution, monitoring tools, SLA management, real-time dashboards, and operational performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- One Contact by Grupo Migesa
- ventas@onecontact.com.mx
- +52 811 690 7723
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