Market Wave provides outsourced customer relationship and contact center services, including multilingual customer service, technical support, live chat, phone, email, and back-office operations. Its client-facing support model includes multichannel CX operations, CRM-enabled engagement, service coordination, and escalation handling.
- HQ
- Founded
- Sector
- Coverage
- Morocco
- 2012
- Services
- Global
Overview
Company description
Market Wave is a Morocco-based customer relationship outsourcing provider serving international clients through multilingual contact center and digital support operations. Its services include customer care, technical support, live chat, phone and email handling, CRM-enabled engagement, after-sales support, and back-office coordination. The company also supports ticketing, escalation handling, and service quality management.
Sectors
Key Capabilities
Customer Experience Operations
Multichannel Customer Service
Customer Relationship Management
Live Chat and Digital Engagement
Technical Support
After-Sales Support
Back-Office Operations
Escalation Management
Service Quality Management
Customer Service Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
LiveChat
CRM and interaction management platform
Operational Support
SOLUTIONS
Customer Service Operations
Phone and Email Support
Live Chat Support
Technical Support
After-Sales Assistance
Back-Office Case Handling
Ticketing and Escalation Handling
Customer Interaction Monitoring
Service Quality Management
Multilingual Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Morocco
- Founded
2012
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Market Wave is relevant for organizations seeking outsourced multilingual customer operations, technical support, live chat, CRM-enabled engagement, and escalation coordination across international service channels.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Market Wave
- rh@market-wave.com
- +33644609922
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