Madama Group provides business process outsourcing and contact center services for clients in the United States and Middle East. Its customer support operations include multichannel contact center coverage, customer issue resolution, first-contact resolution, crisis management, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Jordan
- 2020
- Services
- Global
Overview
Company description
Madama Group is a Jordan-based business process outsourcing provider specializing in contact center, dispatch, operational, IT, content moderation, and marketing services. Its customer support operations include customer care, issue resolution, first-contact resolution, multichannel coverage, crisis management, brand-certified agents, and regular operational reporting for clients across multiple industries.
Sectors
Key Capabilities
Customer Support
Contact Center Outsourcing
Customer Issue Resolution
First-Contact Resolution
Multichannel Customer Support
24/7 Customer Care
Crisis Management
Brand-Certified Agent Operations
Service Performance Reporting
KPI Performance Management
Services & Solutions
Explore services
Operational Support
SOLUTIONS
Customer Support Operations
Contact Center Management
Customer Issue Resolution
Multichannel Support
24/7 Support Coverage
Crisis Management
Dispatch Coordination
Operational Reporting
KPI Monitoring
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Jordan
- Founded
2020
- Company Size
250 - 999
- Company Type
Public
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Madama Group is relevant for outsourced customer support programs because it provides contact center operations, customer care, issue resolution, first-contact resolution, multichannel coverage, crisis management, and regular reporting across several industry-specific programs.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Madama Group
- info@madama-group.com
- +962 7 7710 0269
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