hello.de AG provides outsourced multilingual and omnichannel customer service for business clients. Its support operations include inbound and outbound customer care, email and web-chat handling, ticketing, complaint processing, returns management, and back-office support across multiple communication channels.
- HQ
- Founded
- Sector
- Coverage
- Germany
- 2013
- Services
- Europe
01 / Overview
Company description
hello.de AG is a Germany-based customer service and business process outsourcing provider operating across Germany, Bulgaria, and Romania. The company delivers multilingual and omnichannel customer support, including phone, email, web chat, social media, ticketing, complaint handling, and back-office administration. Its services are available continuously and support customer operations for several industries.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Multichannel Customer Service
Email Support
Chat Support
Backoffice Support
Complaint Handling
Returns Management
Social Media Customer Service
Customer Issue Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CRM
Live Chat
WhatsApp Gateway
IVR
Dialer
AI-Based Service Automation
Monitoring Technology
Operational Support
SOLUTIONS
Inbound Customer Service
Outbound Customer Service
Ticket Management
Email Processing
Web Chat Support
Complaint Processing
Returns Management
Social Media Monitoring
Back-Office Administration
Customer Issue Resolution
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Germany
- Founded
2013
- Company Size
1000 - 9999
- Company Type
Public
- Sector
Services
- Service Coverage
Europe
05 / Why Consider This Provider?
What Sets Them Apart
hello.de AG is relevant for outsourced Customer Support & Ticket Management Services because it provides multilingual, omnichannel customer care with phone, email, chat, social media, ticketing, complaint processing, and back-office operations for external business clients.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- hello.de AG
- kontakt@hello.de
- +49 (0) 30 555 79 90 – 0
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