Groupe Outsourcia provides outsourced customer relationship management, contact center, back-office, digital, and medical outsourcing services. Its customer support operations include multichannel customer service, email and chat management, after-sales support, technical and commercial assistance, customer issue resolution, and service performance monitoring.
- HQ
- Founded
- Sector
- Coverage
- Morocco
- 2003
- Services
- Global
01 / Overview
Company description
Groupe Outsourcia is an international business process outsourcing provider specializing in customer relationship management, contact centers, back-office operations, digital services, and medical outsourcing. Its support operations include multichannel customer service, email and chat handling, after-sales assistance, technical support, customer issue resolution, KPI tracking, satisfaction measurement, and service performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Email Support
Chat Support
Technical Support
After-Sales Support
Customer Issue Resolution
KPI Monitoring
Service Performance Management
Support Reporting
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Aastra Matra
Cisco
Noble Systems
Robotic Process Automation (RPA)
Operational Support
SOLUTIONS
Ticket and Contact Management
Email Management
Chat Support
Technical Troubleshooting
After-Sales Support
Customer Issue Resolution
Escalation Management
KPI Monitoring
Customer Satisfaction Measurement
Service Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Morocco
- Founded
2003
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Groupe Outsourcia is relevant for outsourced customer support programs because it provides multichannel customer service, after-sales assistance, technical support, email and chat handling, and structured monitoring of customer satisfaction, operational KPIs, and service performance.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Groupe Outsourcia
- contact@outsourcia-group.com
- +212 5 22 95 34 80
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