GROUPE H2A provides outsourced customer and user relationship management through France-based contact centers. Its services include multichannel customer support, inbound call handling, hotline support, complaint resolution, and service-quality monitoring with performance indicators.
- HQ
- Founded
- Sector
- Coverage
- France
- 1987
- Services
- France
01 / Overview
Company description
GROUPE H2A, legally operated by H2A TELEMARKETING, provides outsourced customer relationship and contact-center services. Its operations cover telephone, hotline, email, chat, social media, SMS, and other communication channels. The company handles customer inquiries, complaints, inbound calls, back-office processes, and service-quality monitoring for private and public-sector clients.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Customer Support
Inbound Call Management
Hotline Support
Complaint Handling
Customer Issue Resolution
Back-office Processing
Quality Monitoring
Service Performance Monitoring
Customer Service Training
03 / Services & Solutions
Explore services
Operational Support
SOLUTIONS
Phone Support
Hotline Support
Email Support
Chat Support
Social Media Support
Complaint Handling
Inbound Call Management
Back-office Processing
Quality Monitoring
Support Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
France
- Founded
1987
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
France
05 / Why Consider This Provider?
What Sets Them Apart
GROUPE H2A is relevant for outsourced customer support because it operates France-based contact-center teams handling multichannel customer and user interactions, complaints, inbound calls, and back-office processes. It also provides quality monitoring and performance indicators such as average handling and interaction duration.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- GROUPE H2A
- contacth2a@groupeh2a.com
- +33 1 40 12 40 10
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