Forrest Marketing Group, now operating as Forrest Contact, provides outsourced contact centre, customer service, customer engagement, and BPO solutions for organisations across Australia, New Zealand, and the broader Asia-Pacific region. Its customer support operations include inbound customer service, overflow call handling, customer retention, issue resolution, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Australia
- 2006
- Services
- Asia Pacific
01 / Overview
Company description
Forrest Marketing Group, now Forrest Contact, is an Australian outsourced contact centre and BPO provider. The company delivers inbound customer support, customer service operations, customer engagement, retention campaigns, and overflow call handling. Its support model includes trained agents, account management, transparent reporting, and live performance dashboards for monitoring service and campaign outcomes.
02 / Sectors
Key Capabilities
Customer Support
Customer Service Operations
Inbound Customer Support
Customer Issue Resolution
Customer Engagement
Customer Retention
Overflow Call Handling
Escalation Management
Service Performance Management
Support Reporting
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Power BI
Operational Support
SOLUTIONS
Inbound Customer Support
Customer Service Desk Operations
Call Handling
Customer Issue Resolution
Customer Retention
Customer Engagement
Overflow Support
Escalation Management
Performance Monitoring
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Australia
- Founded
2006
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Asia Pacific
05 / Why Consider This Provider?
What Sets Them Apart
Forrest Marketing Group is relevant for organisations seeking outsourced customer support capacity because it provides inbound customer service, overflow call handling, customer engagement, and retention operations through trained contact centre agents. Its live Power BI dashboards and regular account reviews also support service performance visibility and operational management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Forrest Marketing Group
- enquiries@forrestcontact.com.au
- 1300 396 888
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