FM Outsource provides outsourced customer service and contact centre operations for businesses across multiple channels, including voice, email, webchat and social media. Its capabilities include dedicated customer service teams, multilingual support, customer communication technology, operational reporting and real-time productivity visibility.
- HQ
- Founded
- Sector
- Coverage
- United Kingdom
- 2012
- Services
- Global
Overview
Company description
FM Outsource is a UK-based customer service outsourcing provider delivering dedicated and flexible contact centre teams. Its services include inbound customer care, omnichannel interaction handling, multilingual support, customer issue resolution and peak-period coverage. The company also provides technology integration, workflow automation, quality assessment and performance visibility through reporting tools.
Sectors
Key Capabilities
Customer Support
Customer Service Outsourcing
Multichannel Customer Care
Contact Centre Operations
Customer Issue Resolution
Email Support
Chat Support
Quality Assurance
Performance Reporting
Escalation Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Freshdesk
Gnatta
Gorgias
Magento
Oracle
Salesforce
SAP
Twilio
Zendesk
Operational Support
SOLUTIONS
Inbound Customer Service
Voice Support
Email Support
Webchat Support
Social Media Support
Customer Issue Resolution
Multilingual Support
Workflow Automation
Quality Assessment
Service Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United Kingdom
- Founded
2012
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
FM Outsource is relevant for businesses seeking outsourced customer support operations across voice and digital channels. Its verified capabilities include dedicated customer service teams, multilingual coverage, issue resolution, technology integration, quality assessment and real-time visibility into productivity and service performance.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- FM Outsource
- 03334432880
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