Explorer Call Center provides outsourced customer service and omnichannel contact center operations for businesses in Brazil. Its services include SAC support, customer inquiries and complaint resolution across telephone, email, chat, WhatsApp and social channels, supported by real-time performance analysis and service-level monitoring.
- HQ
- Founded
- Sector
- Coverage
- Brazil
- 2009
- Services
- Brazil
01 / Overview
Company description
Explorer Call Center is a Brazilian outsourced contact center provider specializing in customer service, sales, collections and omnichannel relationship operations. Its customer support activities include handling questions and complaints through telephone, email, chat and WhatsApp, with dedicated support, CRM integration, performance dashboards, KPI analysis and SLA-oriented service management.
02 / Sectors
Key Capabilities
Customer Support
Customer Service
Omnichannel Contact Center
Complaint Handling
Customer Issue Resolution
Email Support
Chat Support
WhatsApp Support
SLA Monitoring
Service Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Omnichannel Contact Center Platform
Customer Relationship Management Integration
Customer Service Software
Real-Time Performance Dashboard
Operational Support
SOLUTIONS
SAC Support
Customer Inquiry Handling
Complaint Resolution
Email Support
Chat Support
WhatsApp Support
Telephone Support
CRM Integration
Real-Time Performance Analysis
SLA Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Brazil
- Founded
2009
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Brazil
05 / Why Consider This Provider?
What Sets Them Apart
Explorer Call Center is relevant for organizations seeking outsourced customer support across multiple communication channels, including telephone, email, chat and WhatsApp. Its documented capabilities also include dedicated support, real-time performance analysis, KPI dashboards and SLA-oriented operational management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Explorer Call Center
- comercial@dimgrey-gazelle-401919.hostingersite.com
- +55 51 3027-3388
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