Euro Union Assistance GmbH provides outsourced contact center and customer service operations through inbound and outbound telephone support, back-office services, digital communications, and consulting. Its customer experience capabilities include customer communication management, service process design, process optimization, multichannel support, and 24/7 customer service operations.
- HQ
- Founded
- Sector
- Coverage
- Germany
- 1994
- Services
- Germany
Overview
Company description
Euro Union Assistance GmbH is a German contact center and customer service outsourcing provider operating from Stuttgart and Nuremberg. The company supports client customer operations through inbound and outbound telephony, back-office services, chat, email, hotline management, and 24/7 availability. Its consulting services include customer service planning, process creation, analysis, and optimization.
Sectors
Key Capabilities
Customer Experience Operations
Inbound and Outbound Contact Center Services
Back-Office Support
Multichannel Customer Communication
Customer Service Consulting
Customer Service Process Design
Customer Service Process Optimization
24/7 Hotline Operations
Complaint Handling
Consulting and Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Chatbots
Knowledge Databases
Live Chat
Operational Support
SOLUTIONS
Customer Service Outsourcing
Inbound Customer Support
Outbound Customer Communication
Back-Office Processing
Customer Service Hotline Management
Digital Customer Communication
Chat and Email Support
Customer Service Process Analysis
Customer Service Process Creation
Customer Service Process Optimization
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Germany
- Founded
1994
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Germany
Why Consider This Provider?
What Sets Them Apart
The company is relevant for customer experience operations because it delivers outsourced contact center services, multichannel customer communication, back-office support, hotline operations, and customer service consulting. Its documented process design, analysis, and optimization capabilities support clients that need structured and externally managed customer operations.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Euro Union Assistance GmbH
- kontakt@eua.de
- +49 711 5303-4500
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