ECI Contact Center provides outsourced contact center and BPO services in Mexico, including telemarketing, customer service, collections, product placement, and omnichannel communications. Its customer experience capabilities include outsourced CX operations, customer opinion monitoring, surveys, loyalty support, and contact management for client campaigns.
- HQ
- Founded
- Sector
- Coverage
- Mexico
- 2008
- Services
- Mexico and Latin America
Overview
Company description
ECI Contact Center is a Puebla-based Mexican contact center and business process outsourcing provider. The company supports client campaigns through inbound and outbound contact operations, telemarketing, collections, product placement, customer service, technical support, loyalty programs, surveys, and customer opinion monitoring. Its services include omnichannel and paperless contact processes.
Sectors
Key Capabilities
Customer Experience Operations
Outsourced Contact Center Operations
Omnichannel Customer Service
Telemarketing
Customer Feedback and Opinion Monitoring
Customer Surveys
Customer Loyalty Programs
Collections and Delinquency Recovery
Product Placement
Technical Support
Services & Solutions
Explore services
Operational Support
SOLUTIONS
Inbound and Outbound Contact Handling
Customer Service Operations
Telemarketing Campaign Management
Feedback Collection and Opinion Monitoring
Survey Administration
Customer Loyalty Support
Collections and Account Contact
Product Promotion and Placement
Technical Support
Paperless Process Implementation
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Mexico
- Founded
2008
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Mexico and Latin America
Why Consider This Provider?
What Sets Them Apart
ECI Contact Center is relevant for organizations seeking outsourced customer experience operations and contact center support in Mexico and Latin America. Its verified capabilities include customer service, omnichannel contact handling, surveys, customer opinion monitoring, loyalty programs, telemarketing, and collections.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- ECI Contact Center
- gerente.rh@ecicontact.com
- 222 615 1593
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