Covisian provides outsourced customer experience and business process operations, including business development and sales, customer care, loyalty and retention, and omnichannel back-office support. Its sales-related operations support inside sales activities through contact center agents, customer interactions, upselling, and conversion-focused workflows.
- HQ
- Founded
- Sector
- Coverage
- Italy
- 1998
- Services
- Global
01 / Overview
Company description
Covisian is a technology-enabled business process outsourcing provider focused on customer experience and customer management. Its services include outsourced sales, customer care, loyalty and retention, omnichannel contact center operations, back-office support, and AI-enabled customer interaction management. The company also provides proprietary customer experience technology and operational analytics.
02 / Sectors
Key Capabilities
Inside sales outsourcing
Business development
Outbound sales
Upselling
Customer care
Loyalty and retention
Omnichannel contact center operations
Back-office support
Lead qualification
Customer interaction management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Smile.CX
Control Room
Sparta Technology
Sparta AI
QuantiCX
AI assistants
CRM integration
Voicebots
Operational Support
SOLUTIONS
Sales operations
Customer care
Lead qualification
Customer follow-up
Upselling
Customer retention
Loyalty management
Back-office processing
Omnichannel interaction handling
Performance monitoring
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Italy
- Founded
1998
- Company Size
10000+
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Covisian is relevant for Inside Sales & Order Processing Services because it provides outsourced sales and business development operations through omnichannel contact center and back-office teams, including customer interactions, upselling, and conversion-focused support.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Covisian
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