ContactPoint 360 provides global customer experience outsourcing, contact center, technical support, and business process services for multiple industries. Its CX operations include omnichannel support, customer journey mapping, customer success management, feedback collection and analysis, retention services, and client escalation handling.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2007
- Services
- Global
Overview
Company description
ContactPoint 360 is a global customer experience and business process outsourcing provider supporting customer care, technical support, sales, retention, and back-office operations. Its CX services include omnichannel experience delivery, customer journey mapping, customer success management, feedback collection and analysis, predictive analytics, and escalation support for critical client operations.
Sectors
Key Capabilities
Customer Experience Operations
Omnichannel Contact Center Services
Customer Journey Mapping
Customer Success Management
Customer Feedback Collection and Analysis
Customer Retention and Loyalty Services
Predictive Analytics
Speech Analytics
Escalation Management
Technical Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
TPV360
Artificial Intelligence
Speech Analytics
AI-Powered Quality Assurance
Agentic AI
Robotics and Process Automation
Mobile Applications
Omnichannel Contact Center Technology
Operational Support
SOLUTIONS
Customer Journey Mapping
CX Program Support
Feedback Collection and Analysis
Customer Success Management
Customer Retention Operations
Predictive Customer Analytics
Omnichannel Customer Care
Technical Support
Escalation Case Handling
Critical Operations Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2007
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
ContactPoint 360 is relevant for organizations seeking outsourced CX operations, omnichannel customer support, feedback collection and analysis, retention services, technical support, and dedicated handling of critical customer escalations.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- ContactPoint 360
- sales@contactpoint360.com
- +1 866-522-1464
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