Atidiv provides outsourced customer experience and operational support for consumer brands, e-commerce companies, subscription businesses, DTC brands, and other growing organizations. Its customer support services include omnichannel assistance across email, messaging, web chat, voice, and social media, with ticket processing, issue resolution, escalation handling, quality assurance, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2009
- Services
- Global
Overview
Company description
Atidiv is a private outsourcing and operations services provider founded in 2009. The company delivers outsourced customer support through email, messaging, live chat, voice, and social media channels. Its support operations include ticket processing, customer inquiry resolution, escalation management, quality assurance, KPI tracking, response-time monitoring, and service performance reporting.
Sectors
Key Capabilities
Customer Support
Ticket Management
Omnichannel Support
Email Support
Live Chat Support
Voice Support
Social Media Customer Service
Customer Issue Resolution
Escalation Management
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Freshdesk
Salesforce
Puzzel
Jira Service Desk
Slack
Shopify
BigCommerce
WooCommerce
Magento
Operational Support
SOLUTIONS
Ticket Processing
Email Support
Chat Support
Messaging Support
Voice Support
Social Media Support
Complaint Handling
Escalation Management
Quality Assurance
Support Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2009
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Atidiv is relevant for organizations seeking outsourced customer support across email, chat, messaging, voice, and social channels. Its documented operations also include ticket processing, escalations, quality assurance, response-time and SLA monitoring, KPI tracking, and service performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Atidiv
- contact@atidiv.com
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