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Best Customer Support & Ticket Management Services for Distributors 2026

Managing high volumes of customer queries, technical issues, and unresolved tickets drains internal teams and slows response times. Explore this directory to connect with trusted providers offering customer support outsourcing services and outsourced ticket management services built for B2B scale.

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Peak Support

United States 1000 - 9999 Employees 2015
Peak Support provides outsourced customer experience and business process support for growth-focused companies. Its services include omnichannel customer support, technical support, customer onboarding, product and user training, ticket handling, escalation management, and...
★★★★★
4.5 Glassdoor Rating
Location: United States
Employees: 1000 - 9999
Founded: 2015
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CrewBloom

United States 50 - 249 Employees 2016
CrewBloom is a global remote staffing and outsourcing company that connects businesses with pre-vetted professionals for customer support, technical support, sales, and operational roles. Its support staffing capabilities include customer support specialists,...
★★★★★
4.6 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 2016
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Axendi

Poland 1000 - 9999 Employees 2008
Axendi provides outsourced customer experience, contact center, and business process outsourcing services for organizations across multiple industries. Its customer support capabilities include multilingual and omnichannel support, technical support and helpdesk services, customer...
Location: Poland
Employees: 1000 - 9999
Founded: 2008
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Telecom, Inc.

United States 50 - 249 Employees 1993
Telecom, Inc. provides outsourced omnichannel contact center services, including customer care, email and chat support, ticketing support, and technical help desk operations. Its capabilities include tiered technical support, customer issue resolution, quality...
★★★★★
3.7 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 1993
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SupportZebra

United States 1000 - 9999 Employees 2011
SupportZebra provides outsourced customer experience and business process outsourcing services for SaaS, e-commerce, fintech, healthcare, and other businesses. Its services include omnichannel customer support, ticket management, technical support, helpdesk operations, customer onboarding...
★★★★★
4.0 Glassdoor Rating
Location: United States
Employees: 1000 - 9999
Founded: 2011
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Ruby

United States 250 - 999 Employees 2003
Ruby provides live virtual receptionist and managed live chat services that help small businesses handle customer communications. Its customer support operations include 24/7 call answering, FAQ responses, message taking, appointment scheduling, lead...
★★★★★
2.4 Glassdoor Rating
Location: United States
Employees: 250 - 999
Founded: 2003
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Squeeze

United States 250 - 999 Employees 2009
Squeeze provides outsourced sales experience, contact center, and business process outsourcing services for companies seeking to improve customer engagement and conversion. Its customer support capabilities include inbound customer service, multichannel interaction handling,...
★★★★★
3.7 Glassdoor Rating
Location: United States
Employees: 250 - 999
Founded: 2009
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Ansafone Contact Centers

United States 250 - 999 Employees 1970
Ansafone Contact Centers provides outsourced contact center and business process outsourcing services for organizations across multiple industries. Its customer support capabilities include inbound phone support, email support, live chat, social media customer...
★★★★★
2.7 Glassdoor Rating
Location: United States
Employees: 250 - 999
Founded: 1970
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OutPLEX

United States 1000 - 9999 Employees 2001
OutPLEX provides outsourced voice and digital customer experience services for global brands, including customer service, technical support, live chat, email, messaging, and ticket support. Its capabilities also include conversational AI, quality assurance,...
★★★★★
3.7 Glassdoor Rating
Location: United States
Employees: 1000 - 9999
Founded: 2001
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LiveAdmins

United States 50 - 249 Employees 2002
LiveAdmins provides managed multilingual live chat, chatbot, live call, and customer support services for businesses worldwide. Its support operations include 24/7 customer interaction, inquiry handling, technical support, appointment scheduling, lead qualification, and...
★★★★★
4.0 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 2002
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wrrk

United States 50 - 249 Employees 2015
wrrk provides outsourced, omnichannel customer support delivered through managed human teams and AI-enabled support operations. Its services include email, chat, voice, social, ticket handling, helpdesk optimization, support reporting, quality assurance, and performance...
★★★★★
3.3 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 2015
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The Connection

United States 1000 - 9999 Employees 1981
The Connection provides outsourced contact center and business process outsourcing services, including customer service, technical support, ticketing, email, chat, and live-agent support. Its capabilities also include KPI management, quality assurance, call monitoring,...
★★★★★
2.8 Glassdoor Rating
Location: United States
Employees: 1000 - 9999
Founded: 1981
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Anserve Inc.

United States 50 - 249 Employees 1969
Anserve Inc. provides 24/7 live answering and contact center services for businesses across the United States. Its customer support operations include inbound call handling, customer inquiries, appointment scheduling, emergency dispatch, multilingual support,...
★★★★★
4.9 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 1969
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Omnie Integrated Services Inc.

United States 50 - 249 Employees 2020
Omnie Integrated Services Inc. provides fully managed, omnichannel customer support using live agents and AI automation. Its services include voice, SMS, email, live chat, social media support, customer onboarding, agent training, quality...
★★★★★
5.0 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 2020
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ACC

United States 1000 - 9999 Employees 1986
ACC is an outsourced contact center provider operating as ACC Premiere, delivering omnichannel customer care, technical support, crisis management, and consumer contact services. Its capabilities include live-agent and AI-enabled support, troubleshooting, CRM...
★★★★★
2.6 Glassdoor Rating
Location: United States
Employees: 1000 - 9999
Founded: 1986
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RDI Corporation

United States 1000 - 9999 Employees 1978
RDI Corporation provides outsourced customer experience, contact center, technical support, help desk, and analytics services for businesses across multiple industries. Its support capabilities include omnichannel customer care, ticketing, tiered technical support, issue...
★★★★★
4.2 Glassdoor Rating
Location: United States
Employees: 1000 - 9999
Founded: 1978
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RCC BPO

Belize 1000 - 9999 Employees 2005
RCC BPO is a private business process outsourcing provider specializing in customer experience and operational support for banking, lending, insurance, fintech, and payment organizations. Its services include multilingual customer support, technical helpdesk...
★★★★★
3.8 Glassdoor Rating
Location: Belize
Employees: 1000 - 9999
Founded: 2005
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TAS United

United States 50 - 249 Employees 1984
TAS United provides 24/7 live and automated call processing, answering, message delivery, appointment scheduling, and help desk ticket handling for healthcare organizations and other businesses. Its support operations include bilingual agent coverage,...
★★★★★
2.9 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 1984
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Contio.tech

United States 50 - 249 Employees 2022
Contio.tech is a global business process outsourcing provider delivering customer support, technical support, partner onboarding, and multilingual support operations. Its capabilities include email and chat support, proprietary ticket management, Level 1–3 product...
★★★★★
1.0 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 2022
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VoiceLogic.com

Canada 50 - 249 Employees 1993
VoiceLogic.com provides outsourced contact center and marketing communications services, including inbound support, customer service calls, donor and supporter services, and outbound call campaigns. Its support operations include live agent coverage, campaign reporting,...
★★★★★
3.6 Glassdoor Rating
Location: Canada
Employees: 50 - 249
Founded: 1993
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Frequently Asked Questions

What is the difference between help desk outsourcing services and managed help desk services?

Help desk outsourcing handles agent-based query resolution. Managed help desk services include broader operational oversight, reporting, and continuous process improvement alongside day-to-day ticket handling.

Most established providers support integration with major platforms. Confirm compatibility and any setup fees before committing to a remote help desk and ticketing services contract.

Track first response time, ticket resolution rate, customer satisfaction scores, and SLA adherence. Quality providers will supply these metrics through built-in reporting within their customer support ticket management services.

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