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Best Customer Support & Ticket Management Services for Distributors 2026

Managing high volumes of customer queries, technical issues, and unresolved tickets drains internal teams and slows response times. Explore this directory to connect with trusted providers offering customer support outsourcing services and outsourced ticket management services built for B2B scale.

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Forrest Marketing Group

Australia 50 - 249 Employees 2006
Forrest Marketing Group, now operating as Forrest Contact, provides outsourced contact centre, customer service, customer engagement, and BPO solutions for organisations across Australia, New Zealand, and the broader Asia-Pacific region. Its customer...
★★★★★
2.7 Glassdoor Rating
Location: Australia
Employees: 50 - 249
Founded: 2006
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Aureon

United States 250 - 999 Employees 1984
Aureon provides outsourced contact center, customer care, technical support, and IT helpdesk services for businesses. Its capabilities include omnichannel customer support, tiered technical troubleshooting, customer and subscriber onboarding, escalation management, SLA-backed coverage,...
★★★★★
3.3 Glassdoor Rating
Location: United States
Employees: 250 - 999
Founded: 1984
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cpITelecom

United States 50 - 249 Employees 1997
cpITelecom provides managed telecommunications, network, cloud, hosted voice, UCaaS, and SD-WAN solutions for businesses across the United States. Its customer support services include 24/7 NOC monitoring, technical support, repair ticketing, escalation, onsite...
Location: United States
Employees: 50 - 249
Founded: 1997
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CDM Direct

Australia 250 - 999 Employees 1991
CDM Direct provides outsourced customer experience and contact centre operations across Australia, New Zealand and Fiji. Its services include multichannel customer support, technical troubleshooting, onboarding and activation programmes, quality assurance, real-time monitoring...
★★★★★
3.7 Glassdoor Rating
Location: Australia
Employees: 250 - 999
Founded: 1991
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New Media Services

Australia 1000 - 9999 Employees 2007
New Media Services provides outsourced business process and customer support services using human and AI-enabled operations. Its support capabilities include multilingual voice, email, live chat, ticket handling, customer issue resolution, escalation management,...
★★★★★
3.8 Glassdoor Rating
Location: Australia
Employees: 1000 - 9999
Founded: 2007
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Onehalf Offshore Business Solutions

Australia 250 - 999 Employees 2012
Onehalf Offshore Business Solutions provides outsourced business process, accounting, and IT services for Australian businesses, supported by offshore delivery capabilities. Its verified customer support offerings include customer service and chat support outsourcing,...
Location: Australia
Employees: 250 - 999
Founded: 2012
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BruntWork

Australia 1000 - 9999 Employees 2020
BruntWork provides outsourced remote staffing and business process support through distributed teams across multiple countries. Its customer support services include multichannel customer support, ticket and inquiry handling, chat support, email support, and...
★★★★★
4.9 Glassdoor Rating
Location: Australia
Employees: 1000 - 9999
Founded: 2020
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Interboost Staffing Solutions

Dominican Republic 250 - 999 Employees 2020
Interboost Staffing Solutions provides call center staffing and customer service outsourcing for local and international companies. Its verified support capabilities include customer service operations, phone-based customer support, technical support, and multilingual talent...
Location: Dominican Republic
Employees: 250 - 999
Founded: 2020
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CCD Health

Dominican Republic 1000 - 9999 Employees 2011
CCD Health provides healthcare business process outsourcing and patient contact center services for U.S. healthcare organizations. Its customer support operations include patient scheduling, follow-up communications, medical inquiry handling, insurance support, onboarding, training,...
★★★★★
3.4 Glassdoor Rating
Location: Dominican Republic
Employees: 1000 - 9999
Founded: 2011
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Advensus

Dominican Republic 1000 - 9999 Employees 2006
Advensus provides nearshore contact center and business process outsourcing services, including omnichannel customer support, email and chat support, ticketing workflows, and technical support. Its capabilities include Tier 1 and Tier 2 troubleshooting,...
★★★★★
3.4 Glassdoor Rating
Location: Dominican Republic
Employees: 1000 - 9999
Founded: 2006
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Explorer Call Center

Brazil 250 - 999 Employees 2009
Explorer Call Center provides outsourced customer service and omnichannel contact center operations for businesses in Brazil. Its services include SAC support, customer inquiries and complaint resolution across telephone, email, chat, WhatsApp and...
★★★★★
4.4 Glassdoor Rating
Location: Brazil
Employees: 250 - 999
Founded: 2009
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Estilo Call Center Solutions

Brazil 250 - 999 Employees 1995
Estilo Call Center Solutions provides outsourced call center operations, customer service, relationship management, donation processing, and B2B/B2C contact services in Brazil. Its customer support capabilities include SAC operations, complaint and request handling,...
★★★★★
4.2 Glassdoor Rating
Location: Brazil
Employees: 250 - 999
Founded: 1995
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FlairsTech

Canada 1000 - 9999 Employees 2018
FlairsTech provides managed customer experience, technical support, and IT helpdesk services for organizations worldwide. Its support operations include customer service, application and software support, multi-level technical troubleshooting, ticket handling, escalation management, SLA...
★★★★★
4.3 Glassdoor Rating
Location: Canada
Employees: 1000 - 9999
Founded: 2018
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VGX Contact Center

Brazil 1000 - 9999 Employees 2013
VGX Contact Center provides outsourced customer experience and contact center operations, including multichannel customer service, customer retention, collections, telesales, back-office processing, and in-person support. Its capabilities include omnichannel voice, WhatsApp, SMS, email,...
★★★★★
2.7 Glassdoor Rating
Location: Brazil
Employees: 1000 - 9999
Founded: 2013
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Cobrart

Brazil 50 - 249 Employees 2001
Cobrart provides outsourced credit recovery, contact center, and customer experience services for large institutions. Its Customer Support operations include SAC customer service, active and receptive contact center support, telephone, WhatsApp, and email...
★★★★★
3.8 Glassdoor Rating
Location: Brazil
Employees: 50 - 249
Founded: 2001
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NS Outsourcing

Dominican Republic 250 - 999 Employees 2021
NS Outsourcing is a Dominican Republic-based nearshore BPO provider serving U.S.-based companies with omnichannel customer experience solutions. Its verified support operations include customer service, live chat, email support, back-office processing, and customer...
★★★★★
3.3 Glassdoor Rating
Location: Dominican Republic
Employees: 250 - 999
Founded: 2021
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Customer Umbrella

Bulgaria 250 - 999 Employees 2021
Customer Umbrella provides outsourced customer support and contact center services for businesses worldwide. Its capabilities include email, live chat, inbound call, helpdesk, gaming, e-commerce, healthcare, finance, and technical support operations.
★★★★★
4.5 Glassdoor Rating
Location: Bulgaria
Employees: 250 - 999
Founded: 2021
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Line One Contact Centres Inc

Canada 250 - 999 Employees 1998
Line One Contact Centres Inc provides outsourced contact centre, customer support, call answering, service desk, and technical helpdesk services for organizations across Canada. Its capabilities include multichannel support through phone, email, web...
Location: Canada
Employees: 250 - 999
Founded: 1998
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Centro

United States 1000 - 9999 Employees 2009
Centro provides global business process outsourcing, customer experience, contact center, and IT service desk operations. Its customer support capabilities include 24/7 omnichannel assistance, multilingual support, technical helpdesk services, issue resolution, quality assurance,...
★★★★★
4.4 Glassdoor Rating
Location: United States
Employees: 1000 - 9999
Founded: 2009
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Alliance Answer

Canada 50 - 249 Employees 1948
Alliance Answer provides 24/7 telephone answering and call-handling services for businesses across North America. Its customer support capabilities include message taking, call triage, overflow handling, remote receptionist services, on-call scheduling, emergency escalation,...
Location: Canada
Employees: 50 - 249
Founded: 1948
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Frequently Asked Questions

What is the difference between help desk outsourcing services and managed help desk services?

Help desk outsourcing handles agent-based query resolution. Managed help desk services include broader operational oversight, reporting, and continuous process improvement alongside day-to-day ticket handling.

Most established providers support integration with major platforms. Confirm compatibility and any setup fees before committing to a remote help desk and ticketing services contract.

Track first response time, ticket resolution rate, customer satisfaction scores, and SLA adherence. Quality providers will supply these metrics through built-in reporting within their customer support ticket management services.

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