Botomation is an AI and intelligent automation application for customer service, service desk, and contact center operations. Its capabilities include chatbot-enabled customer interactions, helpdesk automation, case routing, customer issue handling, and service performance dashboards.
- HQ
- Founded
- Sector
- Coverage
- India
- 1999
- Software
- Global
01 / Overview
Company description
Botomation provides AI-powered automation for customer service, IT service desks, and contact center environments. Its platform supports chatbot interactions, case creation, intelligent routing, multichannel engagement, and integration with ITSM, HRIS, and CRM systems. Operational dashboards and bot and agent metrics support service monitoring and performance optimization.
02 / Sectors
Key Capabilities
Customer Support
Customer Issue Resolution
Technical Support
Helpdesk Support
Service Desk Automation
Case Management
Intelligent Query Routing
Multichannel Customer Engagement
SLA and Service Performance Monitoring
Contact Center Modernization
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Microsoft Teams
Skype for Business
ITSM Systems
HRIS Systems
Artificial Intelligence
Machine Learning
Natural Language Processing
Operational Support
SOLUTIONS
Customer Inquiry Handling
Case Creation
Technical Troubleshooting
Helpdesk Automation
Intelligent Routing
Multichannel Support
Agent Support
Bot Performance Monitoring
Service Performance Reporting
Customer Interaction Analytics
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
India
- Founded
1999
- Company Size
250 - 999
- Company Type
Private
- Sector
Software
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Botomation is relevant for organizations seeking AI-enabled customer support and service desk operations, including automated inquiry handling, technical helpdesk workflows, case routing, multichannel engagement, and performance dashboards for monitoring bots and agents.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Botomation
- info@sensiple.com
- +1 732-283-0499
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