Nordia, now operating under the NQX brand, provides outsourced contact center and customer experience operations for organizations across multiple industries. Its services include omnichannel customer support, technical support and troubleshooting, help desk services, quality monitoring, performance reporting, and operational analytics.
- HQ
- Founded
- Sector
- Coverage
- Canada
- 1999
- Services
- Global
01 / Overview
Company description
Nordia is a Canadian customer experience and contact center outsourcing provider that rebranded as NQX in 2025. The company delivers inbound and outbound customer support through voice, email, chat, SMS, social, and web channels. Its operations include technical support, help desk services, quality monitoring, performance reporting, and escalation management.
02 / Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Omnichannel Support
Customer Issue Resolution
Quality Monitoring
Performance Reporting
Analytics
Escalation Management
Workforce Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Artificial Intelligence
Cloud Platforms
Automation
Analytics
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Technical Troubleshooting
Help Desk Services
Quality Monitoring
Performance Reporting
Escalation Management
Workforce Management
Customer Issue Resolution
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Canada
- Founded
1999
- Company Size
10000+
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Nordia is relevant for organizations seeking outsourced customer support operations because it provides multichannel customer service, technical support, help desk services, quality monitoring, performance reporting, and analytics through large-scale contact center operations.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Nordia
- 1-833-858-9725
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