ModSquad provides outsourced customer support, technical support, content moderation, and digital engagement services for businesses worldwide. Its support operations include omnichannel ticket handling, email, chat, phone, social, Tier 1 and Tier 2 technical assistance, troubleshooting, helpdesk implementation, quality assurance, and performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2007
- Services
- Global
01 / Overview
Company description
ModSquad is a global customer experience services provider supporting brands across digital, mobile, ecommerce, application, in-game, and social channels. Its customer support operations cover ticket management, omnichannel engagement, Tier 1 and Tier 2 technical support, troubleshooting, helpdesk implementation, quality assurance, KPI monitoring, and service performance optimization.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Tier 1 Support
Tier 2 Support
Helpdesk Support
Customer Issue Resolution
Technical Troubleshooting
Quality Assurance
Service Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Cubeless
Operational Support
SOLUTIONS
CRM Ticket Management
Email Support
Live Chat Support
Phone Support
Social Media Support
In-App Support
Technical Troubleshooting
Helpdesk Implementation
Quality Assurance
Support Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2007
- Company Size
10000+
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
ModSquad is relevant for organizations seeking outsourced customer support operations with global, multilingual coverage, omnichannel ticket handling, Tier 1 and Tier 2 technical support, helpdesk implementation, and data-driven quality and performance management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- ModSquad
- hi@modsquad.com
- +1 855-818-6637
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