Mass Markets provides outsourced contact center and business process services, including inbound and outbound customer service, email support, live chat, and technical support. Its capabilities also include ticket-based issue handling, remote troubleshooting, call monitoring, performance reporting, and customer interaction quality improvement.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2003
- Services
- United States
Overview
Company description
Mass Markets is a U.S.-based business process outsourcing and contact center provider operating as part of MCI. Its customer support operations include phone, email, chat, and multichannel service, along with technical support, remote troubleshooting, ticketing, call monitoring, quality assurance, performance metrics, and reporting.
Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Technical Support
Helpdesk Support
Ticket Management
Remote Troubleshooting
Call Monitoring
Quality Assurance
Performance Reporting
Customer Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CRM Systems
Cloud Call Center Software
ACD and Dialer Software
Ticketing Systems
Self-Service Portals
Chatbot and Virtual Assistant Technology
Call Analytics and Reporting Tools
Operational Support
SOLUTIONS
Phone Support
Email Support
Live Chat Support
Customer Inquiry Handling
Technical Troubleshooting
Ticket Management
Issue Resolution
Call Monitoring
Performance Metrics and Reporting
Quality Improvement
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2003
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
United States
Why Consider This Provider?
What Sets Them Apart
Mass Markets is relevant for outsourced customer support programs requiring phone, email, chat, technical support, ticket-based issue handling, and operational quality management. Its verified call monitoring and performance reporting services also support ongoing evaluation of customer service delivery.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
Contact Information
Connect With This Provider
- Website
- Phone
- Mass Markets
- +1 (866) 682-0624
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
