IT-Communications Vietnam Co., Ltd provides outsourced contact centre and BPO services for customer communications in Vietnamese, Japanese, English, Chinese, and Korean. Its support operations include inbound and outbound customer service, omnichannel contact handling, 24/7 service delivery, AI-assisted interactions, and KPI-based service quality management.
- HQ
- Founded
- Sector
- Coverage
- Vietnam
- 2014
- Services
- Asia Pacific
Overview
Company description
IT-Communications Vietnam Co., Ltd operates a contact centre and BPO outsourcing business serving customer communication and telesales requirements. Its customer support operations include multilingual inbound and outbound handling, digital and voice channels, 24/7 service support, customer issue resolution, and KPI-oriented operational quality management.
Sectors
Key Capabilities
Customer Support
Multichannel Customer Support
Inbound and Outbound Contact Handling
24/7 Customer Service
Multilingual Support
AI-Assisted Customer Interactions
Customer Issue Resolution
KPI Monitoring
Service Quality Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Cyber-Telephony
AI Virtual Assistant
Operational Support
SOLUTIONS
Customer Service Operations
Inbound Contact Handling
Outbound Contact Handling
Voice and Digital Channel Support
Multilingual Support
Customer Issue Resolution
24/7 Support Operations
KPI Monitoring
Service Quality Monitoring
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Vietnam
- Founded
2014
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Asia Pacific
Why Consider This Provider?
What Sets Them Apart
The company is relevant for organizations seeking outsourced customer support and contact centre operations, with multilingual voice and digital channels, 24/7 service capability, AI-assisted contact handling, and KPI-focused service quality management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- IT-Communications Vietnam Co., Ltd
- info@itcom21.com.vn
- +84 (0)28 6291 3321
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