MSA Outsourcing Solutions LLC provides dedicated offshore staffing and outsourced back-office operations from South Africa. Its relevant customer support capabilities include customer service outsourcing, call center services, KPI tracking, quality checks, performance measurement, and management reporting.
- HQ
- Founded
- Sector
- Coverage
- South Africa
- 2017
- Services
- Global
Overview
Company description
MSA Outsourcing Solutions LLC is a private remote staffing and outsourcing provider that builds dedicated teams for client businesses. Its services include customer service outsourcing and call center operations, supported by onsite management, KPI monitoring, quality checks, staff training, and recurring operational reports.
Sectors
Key Capabilities
Customer Support
Customer Service Outsourcing
Call Center Services
KPI Monitoring
Service Performance Management
Quality Monitoring
Management Reporting
Staff Training
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Voice over Internet Protocol (VoIP)
Operational Support
SOLUTIONS
Customer Service Operations
Call Center Operations
KPI Tracking
Performance Measurement
Quality Checks
Management Reporting
Staff Training
Onsite Staff Oversight
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
South Africa
- Founded
2017
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
MSA Outsourcing Solutions LLC is relevant for organizations seeking outsourced customer service and call center personnel supported by onsite operational management, KPI tracking, quality checks, and recurring performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- MSA Outsourcing Solutions LLC
- info@msaos.com
- +27 12 010 5263
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