One Contact Center is a minority-owned contact center and BPO company providing outsourced customer service, call center, email, and live chat support. Its customer support operations include quality monitoring, performance reviews, client service management, issue resolution, and agent training and coaching.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2000
- Services
- Global
Overview
Company description
One Contact Center provides outsourced contact center and BPO services for businesses, startups, and international brands. Its support operations include customer service, call center support, email and live chat handling, customer issue resolution, quality assurance, performance monitoring, client service management, and agent training.
Sectors
Key Capabilities
Customer Support
Call Center Support
Email Support
Live Chat Support
Customer Issue Resolution
Quality Monitoring
Performance Reviews
KPI Monitoring
Client Service Management
Agent Training and Coaching
Services & Solutions
Explore services
Operational Support
SOLUTIONS
Customer Service
Call Handling
Email Support
Chat Support
Customer Issue Resolution
Quality Monitoring
Performance Reviews
KPI Monitoring
Client Issue Management
Agent Training and Coaching
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2000
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
One Contact Center is relevant for outsourced customer support because it provides multichannel customer service through call center, email, and live chat operations. Its documented quality reviews, customer interaction monitoring, KPI-focused performance management, client service management, and agent coaching also support service performance oversight.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- One Contact Center
- info@onecontactcenter.com
- 1-888-680-1663
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