VCloud Interactive provides managed omnichannel contact center services and AI-driven communications technology for enterprise organizations. Its customer support capabilities include inbound voice, chat, SMS, email, IVR, trained agents, interaction monitoring, quality assessment, reporting, and performance analytics.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2006
- Services
- Global
Overview
Company description
VCloud Interactive operates managed contact center services supported by its VOCCS platform and Velora intelligence tools. The company provides inbound customer support across voice, chat, SMS, email, and IVR channels, with trained agents, routing, CRM integration, quality assessment, interaction monitoring, compliance controls, and performance reporting.
Sectors
Key Capabilities
Customer Support
Omnichannel Contact Center Services
Inbound Contact Center Operations
Interaction Monitoring
Quality Assessment
Customer Issue Resolution
Performance Analytics
Support Reporting
Escalation Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
VOCCS
Velora
VCloud Intelligence
CRM Integration
Operational Support
SOLUTIONS
Voice Support
Chat Support
SMS Support
Email Support
IVR Support
Customer Inquiry Handling
Interaction Monitoring
Quality Assurance
Performance Reporting
Compliance Documentation
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2006
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
VCloud Interactive is relevant for organizations seeking outsourced customer support operations with global coverage, multiple communication channels, trained agents, AI-supported quality assessment, interaction monitoring, and service performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- VCloud Interactive
- legal@vcloud.com
- +1 833-888-2568
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