Scalivo GmbH provides operations-as-a-service for ecommerce brands, including outsourced customer support and day-to-day operational execution. Its support capabilities include handling customer inquiries, managing support tickets, providing email and text-based support, resolving customer issues, and coordinating escalations within client workflows.
- HQ
- Founded
- Sector
- Coverage
- Germany
- 2023
- Services
- Global
01 / Overview
Company description
Scalivo GmbH is a Berlin-based operations-as-a-service provider for ecommerce brands. The company embeds operators into client workflows to manage customer support, support tickets, customer inquiries, refunds, complex cases, and escalations. Its model supports ecommerce teams with flexible operational capacity and human-led, AI-assisted execution.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Email Support
Chat Support
Customer Issue Resolution
Escalation Management
Customer Service Operations
Ecommerce Operations
03 / Services & Solutions
Explore services
Operational Support
SOLUTIONS
Ticket Management
Email Support
Text-Based Customer Support
Live Chat Support
Customer Issue Resolution
Customer Inquiry Handling
Escalation Management
Refund and Returns Support
Peak-Period Support Capacity
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Germany
- Founded
2023
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Scalivo GmbH is relevant for ecommerce brands seeking outsourced customer support operations. Verified capabilities include handling customer inquiries and support tickets, providing email and text-based support, resolving complex cases, and managing escalations through embedded operators working within existing client workflows.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Scalivo GmbH
- hello@scalivo.com
- +4915164405527
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