MP Telecom provides outsourced contact center, customer care, teleservice, business process outsourcing, and contact center technology services for enterprises in Vietnam. Its customer experience capabilities include outsourced customer support operations, complaint handling, outbound customer surveys, contact center consulting, quality monitoring, and CRM or contact center solution deployment.
- HQ
- Founded
- Sector
- Coverage
- Vietnam
- 2002
- Services
- Vietnam
Overview
Company description
MP Telecom, legally Minh Phuc Co., Ltd., delivers contact center outsourcing, customer care, teleservice, BPO, technical support, and contact center technology services. Its client-facing CX operations include inbound and outbound customer communications, complaint resolution, customer surveys, contact center setup and management, service-quality scoring, reporting, and CRM-enabled customer interaction management.
Sectors
Key Capabilities
Customer Experience Operations
Contact Center Outsourcing
Customer Care Outsourcing
Outbound Customer Surveys
Complaint Handling
Contact Center Consulting and Operations
Customer Interaction Management
Customer Service Quality Monitoring
CRM Contact Center Deployment
Multichannel Customer Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
MP CRM
MPCC Solution
MP Contact Center Solution
Genesys Cloud
AI Call Center Solution
PBX
Automatic Call Distribution
Interactive Voice Response
Quality Management Software
Workforce Management Systems
Operational Support
SOLUTIONS
Inbound Customer Care
Outbound Customer Calls and Surveys
Complaint Intake and Resolution
Contact Center Operations
Customer Service Process Consulting
Contact Center Setup and Deployment
Quality Scoring and Monitoring
Service-Level Reporting
CRM and Customer Information Management
Technical Contact Center Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Vietnam
- Founded
2002
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Vietnam
Why Consider This Provider?
What Sets Them Apart
MP Telecom is relevant for enterprises seeking outsourced customer experience operations, contact center management, customer surveys, complaint handling, and supporting CRM or contact center technology. Its verified industry experience includes banking, finance, insurance, telecommunications, securities, aviation, electronics, and manufacturing.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
Contact Information
Connect With This Provider
- Website
- Phone
- MP Telecom
- info@mptelecom.com.vn
- 1900 585853
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
