XACT provides outsourced contact center and customer support services across phone, chat, email, SMS and web channels. Its customer experience capabilities include managed support operations, outbound survey and response programs, service and support dispatch, and escalation handling for client organizations.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1995
- Services
- Global
Overview
Company description
XACT is a privately held contact center and business process outsourcing provider supporting customer communications through voice, chat, email, SMS and web channels. Its services include customer help desks, live chat, outbound survey and response campaigns, service dispatch, implementation, quality assurance, workforce management and ongoing account support.
Sectors
Key Capabilities
Customer Experience Operations
Customer Help Desk Services
Omnichannel Customer Support
Outbound Survey and Response Programs
Customer Feedback Collection
Service and Support Dispatch
Escalation Management
Quality Assurance and Coaching
Workforce Management and Scheduling
Account Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
NICE CXone
REST API
SOAP
Operational Support
SOLUTIONS
Customer Support Operations
Chat and Web Support
Outbound Survey Administration
Feedback Collection and Response
Critical Call Dispatch
Service and Support Dispatch
Escalation Case Handling
Customer Support Program Implementation
Quality Assurance and Coaching
Workforce Management and Scheduling
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1995
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
XACT is relevant for organizations seeking outsourced customer experience operations across multiple communication channels. Its verified offerings include help desk and chat support, outbound survey and response services, critical service dispatch, escalation handling, quality assurance and ongoing operational management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- XACT
- sales@myxact.com
- +1 407 478 4400
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