Nectus is a Mexico-based BPO contact center providing outsourced customer service, lead management, outbound sales, back-office support, virtual assistance, and post-sale support. Its customer experience services include omnichannel customer interactions, ticket and issue resolution, complaint handling, CSAT reporting, interaction analysis, and operational recommendations for client businesses.
- HQ
- Founded
- Sector
- Coverage
- Mexico
- 2015
- Services
- North America
Overview
Company description
Nectus is a privately held BPO and contact center provider serving client organizations from Mexico. Its customer experience operations include omnichannel support through calls, chat, email, and WhatsApp, lead response and routing, complaint and returns handling, first-level technical support, order management, and back-office execution. The company also reports CSAT, response, and resolution metrics and analyzes customer interactions to support service improvements.
Sectors
Key Capabilities
Customer Experience Operations
Omnichannel Customer Service
Customer Feedback Analysis
CSAT Reporting
Lead Management
Complaint and Returns Handling
First-Level Technical Support
Order Management
Back-Office Operations
Post-Sale Customer Care
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
WhatsApp
Facebook
Predictive Dialers
CRM Systems
ERP Systems
Email
Chat Platforms
Operational Support
SOLUTIONS
Customer Service Operations
Multichannel Contact Handling
Feedback Collection and Analysis
CSAT Metric Reporting
Ticket and Issue Resolution
Complaint Resolution
Lead Capture and Qualification
Lead Routing and Follow-Up
Order Processing
Back-Office Transaction Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Mexico
- Founded
2015
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
North America
Why Consider This Provider?
What Sets Them Apart
Nectus is relevant for organizations seeking outsourced customer experience operations, including multichannel customer support, lead management, complaint handling, order support, and customer interaction analysis with CSAT and operational reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Nectus
- contacto@nectus.mx
- +52 81 2577 4089
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