Phonetica is an Italian business process outsourcing provider delivering customer care, contact center, front-office and back-office services for business clients. Its verified Customer Experience capabilities include outsourced customer operations, multichannel customer care, help desk support, customer satisfaction monitoring and survey programs.
- HQ
- Founded
- Sector
- Coverage
- Italy
- 1998
- Services
- Global
Overview
Company description
Phonetica is an Italian BPO and contact center provider serving businesses through inbound and outbound communication services. Its offerings include multichannel customer care, social care, help desk, front-office and back-office operations, remote switchboard services, telemarketing and customer satisfaction monitoring. The company also supported customized customer relationship and market research programs.
Sectors
Key Capabilities
Customer Experience Operations
Multichannel Customer Care
Customer Relationship Management
Front-Office and Back-Office Operations
Help Desk Services
Customer Feedback and Satisfaction Surveys
Customer Satisfaction Monitoring
Remote Switchboard Services
Telemarketing and Telesales
Market Research
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
PH Remote Assistant
Automatic Call Distribution software
Zucchetti Ad Hoc Enterprise
Zucchetti Presenze Project
Zucchetti Workflow Presenze
Zucchetti HR Portal
Zucchetti InfoBusiness
Operational Support
SOLUTIONS
Customer Care Operations
Social Care Support
Inbound Contact Handling
Outbound Contact Programs
Front-Office Support
Back-Office Processing
Help Desk and Number-Greenline Support
Customer Satisfaction Survey Administration
Market Research Interviews
Telemarketing and Telesales
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Italy
- Founded
1998
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Phonetica is relevant for organizations seeking outsourced Customer Experience Operations Services and Customer Feedback & Voice-of-Customer Programs. Verified services include multichannel customer care, help desk and front/back-office support, customer satisfaction monitoring, surveys, market research and customized customer relationship processes.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Phonetica
- info@phonetica.it
- +39 02 613111
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