GROUPE H2A provides outsourced customer and user relationship management, including multichannel customer service, complaint handling, dedicated crisis cells, and customer satisfaction studies. The company also conducts customer surveys and marketing research to collect, measure, and analyze feedback for client organizations.
- HQ
- Founded
- Sector
- Coverage
- France
- 1987
- Services
- France
Overview
Company description
GROUPE H2A is a France-based customer relationship services provider operating contact center and telemarketing activities. Its services include outsourced customer and user support, complaint resolution, multichannel communications, dedicated crisis response cells, customer satisfaction studies, mystery shopping, and analysis of customer feedback. The company serves private and public-sector organizations.
Sectors
Key Capabilities
Customer Experience Operations
Multichannel Customer Service
Customer Complaint Handling
Customer Feedback Collection and Analysis
Customer Satisfaction Studies
Marketing Surveys and Research
Mystery Shopping
Dedicated Crisis Response Cells
Customer Interaction Performance Reporting
Services & Solutions
Explore services
Operational Support
SOLUTIONS
Customer Service Operations
Inbound Call Handling
Complaint Resolution
Multichannel Communication Handling
Customer Satisfaction Survey Administration
Customer Feedback Collection
Customer Feedback Analysis
Mystery Shopping Programs
Dedicated Crisis Cell Coordination
Interaction Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
France
- Founded
1987
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
France
Why Consider This Provider?
What Sets Them Apart
GROUPE H2A is relevant for outsourced Customer Experience operations because it manages customer and user interactions across multiple channels, handles complaints, provides dedicated crisis response cells, and conducts customer satisfaction and feedback research for client organizations.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- GROUPE H2A
- dpo@groupeh2a.com
- +33 1 40 12 40 10
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