World Performance Group Srl provides multilingual customer service outsourcing and managed contact-centre operations for organizations across international markets. Its verified capabilities include omnichannel customer support, email, chat and voice handling, B2B technical support, helpdesk services, and service performance monitoring using operational KPIs and reporting.
- HQ
- Founded
- Sector
- Coverage
- Romania
- 2012
- Services
- Global
Overview
Company description
World Performance Group Srl is a Romania-based multilingual BPO and customer service outsourcing provider. The company operates customer support across email, chat and voice channels, including order support, refunds, returns and inquiry handling. It also provides technical support for business clients and monitors service quality, response times, SLAs and operational performance.
Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Multilingual Contact Centre Operations
Email Support
Chat Support
Voice Support
Service Performance Management
SLA Monitoring
Customer Issue Resolution
Services & Solutions
Explore services
Operational Support
SOLUTIONS
Customer Support Operations
Ticket and Inquiry Handling
Email Support
Chat Support
Voice Support
Technical Troubleshooting
Helpdesk Support
Escalation Management
SLA Monitoring
Support Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Romania
- Founded
2012
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
World Performance Group Srl is relevant for organizations seeking outsourced multilingual customer support, technical helpdesk coverage and omnichannel contact-centre operations. Its documented service model includes 24/7 support delivery, performance monitoring, response-time oversight, KPI reporting and support for e-commerce, telecommunications and media-related operations.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- World Performance Group Srl
- info@worldpg.net
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