World Connection Callcenter is a privately held customer experience outsourcing and BPO provider operating from the United States and Guatemala. It delivers customer support, technical support, onboarding, omnichannel communications, and service performance monitoring for clients across several industries.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2011
- Services
- Global
Overview
Company description
World Connection Callcenter provides outsourced customer experience and business process services through in-office teams in the United States and Guatemala. Its operations include voice, email, chat, SMS, and social support, technical support, customer onboarding, issue resolution, KPI monitoring, quality assurance, reporting, and performance optimization.
Sectors
Key Capabilities
Customer Support
Technical Support
Omnichannel Support
Customer Onboarding
Customer Issue Resolution
Quality Assurance
KPI Monitoring
Support Reporting
Escalation Management
Performance Optimization
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Salesforce
Zendesk
HubSpot
Five9
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
SMS Support
Social Media Support
Technical Troubleshooting
Customer Onboarding
Customer Issue Resolution
KPI Monitoring
Quality and Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2011
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
World Connection Callcenter is relevant for organizations seeking outsourced customer support, technical support, onboarding, omnichannel service delivery, and performance management. Its documented operating model includes dedicated teams, embedded supervision, KPI alignment, quality monitoring, reporting, and support across voice and digital channels.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- World Connection Callcenter
- sales@worldconnection.com
- +1 208-789-8252
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