Vision-X Enterprise Management, Ltd. provides outsourced customer contact center and business process services through its VXI China operations. Its verified capabilities include multichannel customer support, technical support, ticket and issue handling, service quality monitoring, KPI management, and operational reporting across international delivery locations.
- HQ
- Founded
- Sector
- Coverage
- China
- 2002
- Services
- Global
Overview
Company description
Vision-X Enterprise Management, Ltd. is a China-based customer contact center and BPO services provider operating under the VXI brand. The company delivers outsourced customer service, product and technical support, order and complaint handling, and multichannel contact center operations. Its support management functions include quality monitoring, KPI tracking, escalation handling, and service performance reporting.
Sectors
Key Capabilities
Customer Support Outsourcing
Multichannel Customer Support
Technical Support
Ticket and Issue Management
Complaint Handling
Order Processing Support
Service Quality Monitoring
KPI Monitoring
Escalation Management
Support Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
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Operational Support
SOLUTIONS
Phone Support
Email Support
Online Customer Support
Technical Troubleshooting
Ticket Management
Customer Issue Resolution
Complaint Handling
Quality Monitoring
KPI Monitoring
Service Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
China
- Founded
2002
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
The company is relevant for outsourced customer support because it provides contact center operations covering customer inquiries, technical support, order and complaint handling, and multichannel service delivery. Its documented quality monitoring, KPI management, escalation processes, and reporting capabilities also support service performance management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Vision-X Enterprise Management, Ltd.
- business@vxichina.com
- 400-821-8755
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